Shipping & Delivery Policy

Thank you for shopping with Pendulum Leisure Clothing. We are committed to delivering your premium leisurewear quickly, securely, and reliably. This Shipping Policy outlines our processing timelines, transit expectations, tracking protocols, and delivery terms.

1. Our Courier Partner

To ensure your parcels arrive safely, we partner with premium global logistics providers, primarily Aramex, to handle our door-to-door courier service. Because we utilize high-quality hand-delivered courier networks, a physical address is required where someone is available to sign for the package during standard business hours..

2. Delivery Timeline (5–10 Business Days)

Our standard delivery window is 5 to 10 business days from the day your order is placed. This timeline consists of two distinct operational phases:

• Order Processing (1–3 Business Days): Verification, security screening, picking, quality control inspection, and secure retail packaging.

• Courier Transit (4–7 Business Days): Collection by Aramex from our fulfillment center and direct over-the-road/air transit to your door.

Please note: Business days do not include weekends or public holidays. Orders placed late on Friday or over the weekend will begin processing on the following Monday.

3. Order Tracking

Once Aramex scans your package into their network at our fulfillment hub, an automated shipping confirmation email will be sent to the address you provided during checkout. This communication will include:

• A direct link to your live tracking portal.

• Your unique Aramex Waybill/Tracking number.

Please allow up to 24 hours from receiving your tracking number for the carrier network to update and display active tracking movements.

4. Delivery Conditions & Address Requirements

• Physical Address Only: Aramex delivers door-to-door and requires a physical address (residential, commercial, or corporate business address). We are unable to ship to P.O. Boxes, private locker networks, or postal collection points.

• Receipt Signatures: For security and insurance purposes, all shipments require a signature upon delivery. If you are not at your chosen delivery location during business hours, please consider using an alternative address (such as your place of employment) where a trusted person can receive and sign for the package on your behalf.

5. Delivery Failure & Unclaimed Shipments

If Aramex is unable to complete a delivery due to incorrect address details, access restrictions, or because no one was available to receive the shipment, they will typically attempt a secondary delivery or contact you via phone or SMS to reschedule.

If a parcel is returned to our fulfillment facility by Aramex due to multiple failed delivery attempts or incorrect address information provided by the customer, Pendulum Leisure Clothing reserves the right to charge the customer for the additional shipping fees required to re-route or re-send the items.

6. Shipping Disputes & Missing Parcels

While Aramex maintains exceptional delivery standards, transit anomalies can occasionally occur. If your package has exceeded the 10-business-day delivery window and your tracking status has not updated, please contact our support desk immediately.

We work closely with courier support lines to run formal investigations on delayed parcels. Pendulum Leisure Clothing assumes full responsibility for items lost in transit prior to delivery confirmation; however, we are not liable for packages stolen or misplaced after a verified delivery scan and signature have been captured at your designated address.

7. Contact Support

If you have questions regarding an existing order, need to coordinate a shipping correction within your 24-hour window, or have any logistics queries, please contact us at:

• Email: support@pendulumclothing.co.za

• Response Window: We aim to reply to all shipping inquiries within 24 business hours