Refund policy

Returns, Exchanges & Refunds Policy

 

At Pendulum Leisure Clothing, we want you to love your premium leisurewear. If something isn't right, we are here to help. Please review our policy below for returns, exchanges, and refunds

 

1. The 7-Day Return Window

We offer a 7-day return policy from the date you receive your item. To be eligible for a return, exchange, or refund, your item must meet the following criteria:

  • It must be purchased online directly at www.pendulumclothing.co.za.

  • It must be in its original condition (unworn, unwashed, and unaltered).

  • It must be in its original packaging with the original tags still intact.

 

Please Note: All standard sales are final unless the item arrives damaged, defective, or does not meet the criteria above.

 

2. Discounted & Sale Items

Items purchased on sale or at a discounted price are eligible for return within the 7-day window. If you choose to return a discounted item, you may opt for:

  1. A direct size exchange (subject to stock availability).

  2. Store credit.

  3. A refund.

Note: All shipping costs to return discounted items are for the customer's account.

 

3. Damaged or Defective Items

If your item arrives damaged or defective, we want to make it right immediately. Please inspect your order upon receipt and contact us within 48 hours at support@pendulumclothing.co.za with your order number and a photo of the defect. We will arrange a replacement or full refund at no additional cost to you.

 

4. Return Shipping Costs

  • Changed your mind / Wrong size: If you are returning or exchanging an item that is not defective, the cost of the return courier shipping will be for the customer's account.

  • Defective/Incorrect items: If we made a mistake or the item is faulty, Pendulum Leisure Clothing will cover all shipping costs.

 

5. How to Initiate a Return or Exchange

To start a return, please follow these steps:

  1. Email us at support@pendulumclothing.co.za with your order number and the reason for your return/exchange.

  2. Our team will review your request and send you instructions on where to ship your package.

  3. Because we use Aramex for deliveries, we highly recommend using a trackable courier service for your return, as we cannot guarantee that we will receive your returned item.

 

6. Processing Your Refund

Once your return is received and inspected by our fulfillment team, we will send you an email to notify you that we have received your item and whether your refund has been approved.

If approved, your refund will be processed automatically back to your original payment method within a few business days (depending on your bank).